Askmoor Privacy Policy
Askmoor - team Q&A for Confluence. Effective November 11, 2026. Provided by Front Porch Puzzle Press ("we", "us").
The short version: Askmoor runs entirely on Atlassian's Forge platform. Everything it stores lives in your Atlassian site's Forge-hosted database, in the same data-residency region as your Confluence site. Askmoor has no servers of its own, sends no data outside Atlassian, uses no analytics or tracking, and we (the vendor) cannot read your questions and answers.
1. What Askmoor stores
| Data | Why |
|---|---|
| Questions, answers and comments you write (title, body, tags, space key, timestamps) | That is the product. |
| Atlassian account IDs of authors, voters, people you mention, and notification recipients | Attribution, one-vote-per-person, permissions, and the in-app inbox. We store the opaque account ID, not names or email addresses; names and avatars are rendered live by Confluence. |
| Votes (+1/-1 per person per post), accepted-answer flags, notification read state | Ranking, accepted answers, and the inbox. |
| Imported content and the display names in an import file | Only if a space admin runs an import. Imported author names are kept as plain text. |
| ID of any Confluence page created by the FAQ builder | So the same question is not converted twice. |
Askmoor does not collect email addresses, IP addresses, device data, cookies, or usage analytics.
2. Where it is stored and who can see it
All data is stored in Forge SQL, a database that Atlassian hosts and isolates per installation. Atlassian applies data residency so the data stays in the same region as your Confluence site. See Atlassian's Privacy Policy and Trust Center for how Atlassian protects that infrastructure.
Inside your site, Askmoor follows Confluence permissions: every request is made as the signed-in user, and questions in a space are only shown to people who can view that space. As the vendor, we have no access to your installation's database.
3. Data sent outside Atlassian
None. Askmoor declares no external fetch permissions, no remote back end and no analytics. It qualifies for Atlassian's "Runs on Atlassian" program. Calls Askmoor makes to Confluence (for example, checking space permissions or creating an FAQ page) stay within Atlassian.
4. Logs
The Forge platform records function logs. Askmoor only logs short error messages and migration status, never question, answer or comment text. Atlassian may share app logs with us to help diagnose a fault, subject to your site's admin settings for log sharing.
5. Retention and deletion
Content stays until a user, space admin or site admin deletes it in Askmoor. Deleting a question deletes its answers, comments, votes and notifications. When Askmoor is uninstalled, its Forge-hosted data is deleted according to Atlassian's Forge data-retention rules. Confluence pages created by the FAQ builder are ordinary Confluence pages and are not affected by uninstalling.
6. Your rights
Your organization's Atlassian site admin controls your data in Askmoor. For access, correction, export or deletion requests (including under GDPR or CCPA), contact your site admin first. Because we cannot access your installation's data, we will help your admin carry out the request inside the app. Atlassian handles personal-data requests about your Atlassian account itself.
7. Sub-processors
Atlassian (hosting through the Forge platform). No others.
8. Children
Askmoor is a workplace tool and is not directed at children.
9. Changes
If this policy changes, we will update the effective date here and on the Marketplace listing. A change that adds external data transfer would need a new app version and your admin's consent before it takes effect.
10. Contact
Front Porch Puzzle Press - hello@frontporchpuzzlepress.com