Lifetime Access and Product Retirement

The short version

• "Lifetime" means for as long as we offer the product. It is not a promise that a product will run for your lifetime or ours. We build things to last and plan to keep them going for years.
• At least 90 days' notice before we retire anything you paid for, by email and on the product's page.
• A way to keep using it or keep your work. Where we can, a final working version that no longer needs a license check, or an export or download of your data.
• Refunds for recent buyers. If you bought in the 90 days before the notice, ask and we'll refund you.
• Downloads are yours to keep. PDFs, printables, puzzle books you made and templates you copied into your own account keep working no matter what happens to us.

What this covers

This policy covers everything sold by Front Porch Puzzle Press, including apps and extensions published under the Haitzhaus name: Google Workspace add-ons, browser extensions, the Outlook add-in, Pro upgrades for the Puzzle Maker and Bingo Card Generator, and apps sold through Shopify, Wix, monday.com and Atlassian. It also covers the Activity Club and other memberships. Books sold through Amazon and Barnes & Noble are covered by those stores' own terms.

What "Lifetime" and "one-time" mean

A Lifetime license, or any Pro upgrade sold as a single payment, gives you the features it was sold with for as long as we offer the product. There's nothing more to pay and it doesn't renew. If we improve the product, you get the improvements. We won't take away the main features you paid for and call it an update; if we ever had to, we would treat it as a retirement and follow this page.

Monthly and yearly plans work the same way while you're subscribed. You can cancel any time and keep access until the end of the period you paid for.

If we retire a product

1. Notice. We'll email everyone we have an address for (the store you bought from gives us your purchase email) and post a notice on the product's page, at least 90 days before the product stops working.
2. It keeps working during the notice period, as sold.
3. A final version or an export. Where it's possible, we'll release a final version that keeps working without a license check, or make sure you can export or download your data and work before the end date. Some products depend on another company's platform (for example Google Workspace, Microsoft Outlook, Chrome, Shopify or Wix). If that platform removes the product or turns off something it relies on, a final version may not be possible; we'll say so in the notice and help you get your data out.
4. Refunds. If you made a purchase in the 90 days before the notice date, email us any time before the end date and we'll refund it in full. If you pay monthly or yearly, we'll stop renewals, and we'll refund any time you already paid for that falls after the end date.
5. No new sales. We stop selling a product as soon as we announce its retirement.

Downloads are yours to keep

Printable PDFs, puzzle books and cards you generated, Notion and spreadsheet templates you copied into your own account, and any files you downloaded or exported belong to you to keep and use under the license they came with. Nothing we do later can switch them off. Download links (for example in your Gumroad library) stay up during any notice period; keep a copy of anything you want to hold onto.

License checks never lock out a past buyer by accident

Our apps check license keys with Gumroad (our payment provider). If that check can't get an answer, for example because Gumroad or our server is down or gone, a license that was already verified keeps working. Only a definite answer, such as a refunded purchase or a membership that has ended, turns Pro off. Some older versions could turn Pro off after a long outage or a server error; updated versions are on their way through each store's review, and if an older version ever locks you out, email us and we'll sort it out.

Events outside our control

If something outside our control ends a product suddenly (for example a platform shutting down its add-on program with little warning), we'll give as much notice as we can, follow the rest of this page as closely as possible, and refund under the same 90-day rule.

Changes to this policy

We may update this page, but a change will never reduce what it promises for purchases made before the change. The date at the top shows the latest version.

Questions

Email hello@frontporchpuzzlepress.com. A person reads every message. Our privacy policy explains what we keep and why.