Batchwren Support

Questions, bugs or license trouble? Email us and a real person will answer.

Contact

Email hello@frontporchpuzzlepress.com with "Batchwren" in the subject. We answer within one business day, usually sooner.

What to include

• Your store's myshopify.com address.
• What you clicked and what happened (a screenshot helps).
• For stock or cost questions, the material or product name and the order or batch number.

Never send passwords or staff account access; we never need them.

Billing and refunds

Plans are billed by Shopify on your Shopify invoice. You can switch or cancel any time from the app's Plan page or by uninstalling the app. If you were charged in error, email us and we'll sort it out with Shopify.

More help

How-to steps and common questions are on the Batchwren page. See also the privacy policy and terms of service.