Postage Warden Support

Questions, bugs or license trouble? Email us and a real person will answer.

Contact

Email hello@frontporchpuzzlepress.com with "Postage Warden" in the subject. We answer within one business day, usually sooner.

What to include

• Your store's myshopify.com address.
• What you clicked and what happened (a screenshot helps).
• For checkout questions, the products in the cart and the shipping rates you expected to see.

Never send passwords or staff account access; we never need them.

Billing and refunds

Plans are billed by Shopify on your Shopify invoice. You can switch or cancel any time from the app's Plan page or by uninstalling the app. If you were charged in error, email us and we'll sort it out with Shopify.

More help

How-to steps and common questions are on the Postage Warden page. See also the privacy policy and terms of service.