Recallbin Privacy Policy
Recallbin: Restore Deleted Issues for Jira. Effective November 11, 2026. Publisher: Front Porch Puzzle Press ("we").
Summary
Recallbin runs entirely on Atlassian Forge. Your Jira data is processed and stored only inside Atlassian's infrastructure, in the same data-residency region as your Jira site. The app makes no calls to servers we operate or to any third party, and we cannot read the data it stores.
What the app stores
- Issue snapshots. For each issue that is created or changed while the app is installed: its fields (including custom field values), up to a configurable number of recent comments, worklogs, issue links, and attachment metadata (file name, size, type, uploader, date). Attachment files are not copied.
- Deleted-issue records. When an issue is deleted, its last snapshot plus the time of deletion and the account that deleted it.
- Restore and job logs and your app settings (retention period, excluded projects).
This data includes personal data that already exists in your Jira site: Atlassian account IDs and display names of reporters, assignees, commenters and the person who deleted an issue, and whatever personal data your users typed into issues and comments.
Where it is stored and who can see it
All data is kept in Atlassian Forge hosted storage (Forge SQL) attached to your Jira site's installation, and is subject to Atlassian's data residency and security controls. Only Jira administrators of your site can open the Recallbin admin page. We, the publisher, have no access to this storage.
Retention and deletion
- Snapshots of live issues are kept while the issue exists and are replaced on each change.
- Deleted-issue records are kept for the retention period set by your administrator (default 90 days) and then deleted automatically. Administrators can purge a record at any time.
- Uninstalling the app causes Atlassian to delete the app's hosted storage for your site according to Atlassian's Forge data-retention rules.
Logs and analytics
The app does not send analytics and does not write issue content to logs. Atlassian's Forge platform records operational data (for example, invocation counts, durations and error messages) which Atlassian may make available to us for troubleshooting under its own terms. Error messages can contain issue keys or IDs.
Your rights
Requests about personal data held inside your Jira site should go to your site administrator, who controls this data and can purge it. Because we do not hold your data, we will direct such requests to them. For questions about this policy, contact hello@frontporchpuzzlepress.com.
Changes
We will post updates to this page and change the effective date. Material changes that affect what the app stores will also be described in the Marketplace release notes.